SOFTWARE MAINTENANCE & SUPPORT

Panacia Softwares delivers software maintenance and support services that ensure that enterprise systems are up and running at optimum capacities and are totally defect free. Panacia Softwares's application maintenance and support solutions range from optimizing system capabilities and adding enhancements to detecting and fixing errors and transitioning to newer platforms.

Companies are increasingly spending more on application maintenance than on actual development or procurement of applications. In fact, recent studies indicate that technology companies spend as much as 70% of their IT budgets on the maintenance of software and on corrective activities. In larger organizations, legacy systems and applications from various acquisitions and mergers add to the complexity of maintenance and support. As a result of this, IT departments of large companies have often been reduced to nothing but a helpdesk, overloaded with the routine maintenance of software. They are left no time for development or deployment of new systems.

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Panacia Softwares provides an outsourced Maintenance & Support service that helps our clients support their existing applications cost effectively, while concentrating their in-house expertise.

Our Software Maintenance Solutions:

Panacia Softwares offers request based software services, application enhancements, post-release support, bug fixing and operational and helpdesk support. Panacia Softwares transitions customers from legacy mainframe and customer-server based systems to web-based and more current applications. We also extend maintenance services for leading software package users.

We support customers with dedicated and structured software maintenance teams that provide both onsite maintenance as well as remote access help through web and telephone. From bug fixing to long term total application maintenance engagements, Panacia Softwares's software maintenance solutions include:

Preventive maintenance to forestall problems
Enhancements to improve performance of applications
Packaged software maintenance
Custom application maintenance
Long term maintenance engagements
Website maintenance
Helpdesk support
Bug Fixes
Defect Resolution
Change request handling
Configuration management and status reports.

Our Methodology

We follow a well-defined and scalable maintenance process to ensure that the focus is as much on preventive maintenance as on corrective support. Panacia Softwares has consistently promoted preventive maintenance best practices at our customer sites and to this end we strongly advocate to organizations:

Rigorous documentation & processes at the development stage of software
Knowledge sharing on enterprise applications- Custom application maintenance
Transparent development methodologies
Knowledge repositories on enterprise applications
Streamlined ongoing preventive maintenance efforts
Minimize scope for large scale system errors and corrective action

Our customers are assigned captive teams with dedicated project heads and team leads to design and deploy complete software maintenance strategies and provide ongoing support. Our dedicated software maintenance and support teams log and track service requests 24x7and offer round-the-clock troubleshooting and real-time resolution of all problem areas. TCO (total cost of ownership) on software.

If you are interested in our Software Maintenance & Support Services then Contact Us or send us an Enquiry at support@panaciasoftwares.com

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WEB DEVELOPMENT
Web Designing & Development
Web Portal Development
Enterprise Application Development
Rich Internet Applications
E-Commerce
Content Management System (CMS)
Social networking & Community portal
Website Maintenance
Website Re-Designing

SOFTWARE DEVELOPMENT
Custom Software Development
Windows Application Development
Desktop Application Development
.NET Application Development
Java Application Development
Software Product Development
Software Maintenance
Software Re-Engineering

OTHER SERVICES
Search Engine Optimization
Payment Gateway Integration
Web Hosting & Domain Registration
Database Development

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